BT never learn, do they?
Periodically (about once every couple of months so far) I receive through the post a letter from them along the following lines (this one having arrived yesterday morning in fact)…
A begging letter in all but name, trying to entice me back into their ever-caring arms.
“Ever-caring” did I say?
Ah yes, but ever-caring for whom? Certainly not their customers. Not on an individual basis at least. Not until their profits start getting squeezed that is.
Truth is, had they not so comprehensively screwed up my internet access (see this post) I’d almost certainly still be with them as a “valued customer” for all their services… including some they probably hadn’t even introduced way back in October ‘06 when I became victim of their original screw-up. That’s it y’see… I tend to be one of those unadventurous types that sticks with existing suppliers (brand loyalty I think its called).
But it doesn’t end there!
Oh no.
For in July of ‘07 they inflicted another con on their customers, entirely inappropriately named “Payment Charges” (this post details the intricacies of the lovely little scam).
And now, having just recently learned of BT’s investment in the arms trade I’m even less likely to be enticed back. If that indeed were possible.
So here’s my reply to BT’s letter:
1. Try to understand the real meanings of “good customer relations” and “service”.
2. Stop unethical investment practices. Specifically, investing in companies that trade in stuff to kill people.
The sooner I find a way of not putting any money into BT’s coffers the happier I’ll be!
And… um… had they the guts to publish a proper email address instead of one of those webmail thingies (ok, so they’d get a lot of spam. Tough. We all have to deal with it, why shouldn’t they? The real reason though is probably to deter all those folk with complaints) I’d send them the link to this blogpost!
But if I should suddenly and mysteriously disappear off the web it probably means they’ve stumbled across this post anyway! (Now where’d I put those dongle thingies?)
-- fotdmike
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